# ScaleMax Support

> Get help with billing, API access, Web Chat, Studio, or client configuration.

## Before opening a ticket

- Copy the request ID from an API error when available.
- Include the model ID, client name, and approximate time of the issue.
- Never paste a full API key, wallet secret, or recovery phrase.

## Response targets

We aim to send a first response within 1 business day. Payment reconciliation can take up to 3 business days. These are non-guaranteed response targets, not guaranteed resolution times. Business days are Monday–Friday, excluding public holidays observed by the support team, measured in India Standard Time (IST, UTC+05:30).

For a possible service outage, check the [live status and incident history](https://scalemax.pro/status) before opening a ticket.

## Contact support

Use the secure support form for account, payment, and technical questions.

[Open ScaleMax support →](https://dashboard.scalemax.pro/support)

## Payment issues

Read the [Billing & credits guide](https://docs.scalemax.pro/docs/billing) first. If you still need help, include your ScaleMax order ID and the status shown. Do not include a private return link, full API key, or wallet credentials.